Participant Journey
The end-to-end sequence of touchpoints, activities, and milestones a person moves through in a workforce programme - from initial referral or intake, through skills development and job search support, to placement and post-employment follow-up. Mapping the participant journey helps identify service gaps and friction points.
Related terms
Case Management
A structured approach to tracking individuals through a service programme over time - documenting go…
Job Readiness
The degree to which a job seeker has the skills, behaviours, and practical circumstances required to…
Outcome Measurement
The systematic tracking of results achieved by programme participants, typically measured at 30, 60,…